Privacy Policy - Transport Windsor
Thank you for visiting the Transport Windsor website and taking the time to review its privacy policy (hereinafter the “Policy”).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent, where applicable, to your data and personal information being processed in accordance with it.
This Privacy Policy consists of the following elements:
Purpose of the Privacy Policy
Effective Date
Consent Collection Methods
Purpose of Data Collection
Personal Information Collected
Purposes of Data Processing
Processing Methods Used
Access and Control of Personal Information
Sharing and Reasons for Sharing Personal Information with Third Parties
Use of Cookies and Similar Technologies
Retention of Personal Information
Your Rights
Other Information
Purpose of the Privacy Policy
Respect for privacy and the protection of personal information are essential to us. This Policy aims to protect such information in accordance with applicable laws.
To ensure this protection, Transport Windsor commits to only collecting, processing, and sharing information that can identify an individual when that person has consented to it, unless permitted or required by law—in which case your consent will not be necessary.
For the purposes of this Policy, “personal information” means any information about an identifiable individual or information that allows an individual to be identified. Where possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies an individual.
Effective Date
This Policy has been in effect since August 1, 2025.
Consent Collection Methods
We commit to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the individual or by their authorized representative.
We prefer obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may reasonably be inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and phone number to receive an answer to a question, is considered implicit consent to collect personal information.
The type of consent depends on the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.
In some cases—particularly government requests—it may not be possible to obtain consent. We commit to only disclosing such information in accordance with this Policy and only if required or permitted by law.
Purpose of Data Collection
The information collected is used in accordance with the objectives and purposes set out in this Policy.
Here are some of the reasons why we collect your personal information:
To provide services and products. We collect and process the data necessary to fulfill our mission and meet our contractual obligations.
To maintain and improve these services and products. Data collected through your interactions with our services may be used to analyze and enhance how our services and products function.
To develop new services and products, including for AI. Collected data may be used for research and development purposes to create new services and products for our clients, including through marketing messages and advertising. In addition, collected and aggregated data may be processed by algorithms that use artificial intelligence.
To offer personalized services and products. By collecting and analyzing data generated from your interactions with our services, we can design and provide services and products that are relevant to you, ensuring we meet your expectations in terms of customer service and quality. This also allows us to plan accommodations for clients who may require them.
To evaluate the performance of services and products. Data is collected to identify the strengths and weaknesses of our services and products, so they can be assessed and improved when necessary—such as through surveys. This helps us ensure the quality of our services and products while also supporting risk management.
To protect the privacy of our users. Collected data allows us to verify identity and safeguard the privacy of individuals who contact us by phone, electronically, or otherwise.
To meet legal obligations. Data is collected to comply with requirements set out in laws, regulations, or international treaties.
Personal Information Collected
Transport Windsor may collect personal information in various forms, but only through lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of your interactions with Transport Windsor. For this reason, we consider it a priority to inform you about the nature of the personal information we use.
We protect all personal information collected. Among the types of personal information that may be collected and used, particular attention is given to the following:
Name and contact details. First and last name, email address, mailing address, telephone number, and other similar data used to communicate with you.
Demographic data. Information such as your age, gender, country, and preferred language of communication.
Identity credentials. Passwords, password hints, and other similar security information used to identify you and provide access to your account.
Subscription data. Information about your subscriptions related to cultural and corporate events, as well as newsletters from cultural organizations or partners.
Payment data. Information required to process your payments, such as the payment instrument number (e.g., your credit card number) and its associated security code.
Interactions. Data relating to your use of our website, online platforms, digital tools, and non-digital tools. This includes data you provide when using our services and products, and in some cases (e.g., error reports), data we generate.
Images and audio. Audiovisual data used to ensure client safety, particularly at cultural or corporate events where we act as organizer or host.
Other examples of interaction-related data we may collect include:
Website usage data. For example:
Payment and account history. Data on the items you purchase or rent and activities linked to your account.
Troubleshooting and support data. Information you provide when contacting Transport Windsor for support, including details on the services and products you use, and any other information that helps us resolve your issue.
Interests and preferences. Data about your personal interests and preferences, such as artists or music genres you attend concerts for, types of exhibitions and/or cultural events you are interested in, and the cities you are willing to travel to for cultural or corporate events. In addition to information you explicitly provide, other data we collect may sometimes allow us to define or predict your interests and preferences.
Content consumption data. Information on multimedia content (e.g., television, video, music, audio, books, apps, and games) you access through our services and products.
Searches and orders. Search queries and orders you make when using our website.
Textual and input data. Text entries, typed input, and handwritten input, along with any related information.
Location data. Data—precise or approximate—regarding the location of your device. For example, location data may be collected from your device’s IP address or from account profile data indicating a less precise location, such as a city name or postal code.
Other data. Additional information provided when using our website, including data from Google Analytics and other data analysis tools.
Purposes of Data Processing
Providing our products and services. We use data to operate our services and products and to provide you with rich, interactive experiences. For example, understanding what type of service or product we should offer to attract new clients.
Improvement of services and/or products. We use data to enhance our services and/or products, including by adding new features or capabilities (e.g., error reports when purchasing one of our services or products).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experience based on the data we hold about you, including inferences we make about your activities, interests, and location.
Development of services and/or products. We use data to create new services and products. For example, we may anonymize or pseudonymize personal information to better understand client needs.
Customer support. We use data to diagnose and resolve issues related to services and/or products, restore access to your personal account, and provide other support and assistance.
Security and troubleshooting. We use data to help secure and resolve issues with our services and products. This includes using data to ensure client safety, detect malware and malicious activity, resolve performance or compatibility problems, optimize the user experience, and inform clients about updates. Automated systems may be used to detect security threats.
Security. We use data to protect the safety of our services, products, and clients. Security features may prevent malware from running and notify users when malicious software is detected on their device to ensure public safety.
Surveys and promotional communications. We use collected data to send surveys and promotional communications. You may subscribe to email updates, respond to surveys, and choose whether to receive promotional communications from Transport Windsor by email, SMS, mail, or phone. For more details on managing your contact information, email subscriptions, and promotional communications, see the section Accessing and Controlling Your Personal Information in this Policy.
Relevant offers. Transport Windsor uses data to provide you with relevant and important information about available services and products. We analyze data from different sources to predict which information will be most interesting and relevant to you and communicate it in various ways. For example, we may predict your purchasing or rental habits and suggest new services or products that may interest you.
Advertising. Transport Windsor uses data collected through interactions with you, through some of our services and products, and via third-party websites to advertise our services and products, including on third-party sites. Automated processes may sometimes be used to make advertising more relevant.
Business transactions. We use data to process transactions with us. For example, we process payment information to provide subscriptions to services and products and use contact details to deliver products purchased at our branches or online store.
Reporting and business operations. We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and generate reports on business performance.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we may verify the validity of purchases made in-store or online, and confirm rental contracts to combat fraud. Automated processes may be used to detect and prevent activities that violate our rights or those of third parties.
Legal compliance. We process data to comply with the law. For example, we may use client age data to ensure compliance with privacy obligations or to confirm that clients meet the age requirements for equipment purchases or rentals. We also process contact details and identifiers to help clients exercise their data protection rights.
Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
Processing Methods Used
Transport Windsor places the highest importance on the security of your personal information and is committed to processing it in accordance with industry standards and practices, and solely for the purposes for which it was collected, as described in this Policy or in a specific notice provided to you.
However, absolute protection cannot be guaranteed due to the inherent security limitations of transmitting data over the Internet. As such, information transmitted to us is ultimately sent at the client’s own risk.
Access and Control of Personal Information
Transport Windsor ensures that all personal information in its possession is as accurate, up to date, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request corrections if the information is inaccurate. If you believe your personal information is incorrect or if you wish to access it, you may submit a request using the contact details provided at the end of this Policy.
To the extent possible, we will provide you with access to your personal information within a reasonable timeframe. However, for security reasons, we may need to verify your identity before granting access.
There may also be circumstances where we cannot provide you with access to your personal information—for example, if granting access would reveal another person’s personal information and that individual refuses to consent, or where legal restrictions apply. If such a situation arises, we will inform you of the reason we cannot grant access to your personal information.
If your request concerns data appearing on third-party websites or platforms, please contact those third parties directly.
Sharing and Reasons for Sharing Personal Information with Third Parties
We do not share your personal information with companies, organizations, or individuals outside of Transport Windsor, except with our authorized providers and partners who require access to the information for the purposes outlined in this Policy, and within its limits, as well as in the following cases:
With your consent.
For storage on cloud servers. In such cases, personal information may transit through third-party jurisdictions. Please note that we only use reputable companies that have established privacy policies.
For external processing needs. We may transmit personal information to other trusted companies or individuals who process it on our behalf, following our instructions, in accordance with this Privacy Policy, with a level of data security at least equivalent to ours, and while respecting all other appropriate security and confidentiality measures. Specifically, we use third-party service providers to consolidate, clean, and analyze data in our sector so that they can generate value from this data and develop tools that benefit our clients and various industry stakeholders. To do this, these providers process the information as follows:
The data is first prepared and classified for use.
From the prepared data, the provider creates aggregate statistics that contain general, non-personal information, sometimes combined with data from similar sources. This consolidated data is then used to establish overall statistics, such as origin analyses (primarily via postal codes), seasonality analyses, or pricing analyses (e.g., shopping cart type).
The data is then enriched using two different methods:
Enrichment through third-party open data, such as socio-demographic data from census information linked to postal codes.
Enrichment through inference. For example, if a ticket is purchased under a “25 and under” rate, it can be inferred that the individual concerned is under 25 years old.
For legal reasons. We may transmit personal information outside our organization if access to it is necessary to comply with applicable laws and regulations.
Transport Windsor is committed to never selling or renting your personal information to any third party.
Use of Cookies and Similar Technologies
Transport Windsor may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information sent by the server to the browser during a website visit that allow the current connection to be uniquely identified. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the duration of your browsing session, and other statistics.
The cookies we use are designed, among other things, to retrieve browsing history and shopping carts (e.g., product purchases, equipment rentals, etc.) related to fundraising activities, in order to make the user’s online browsing experience easier. It is important to note that enabling cookies, depending on the configuration chosen, may allow other servers to install cookies on your system. You can configure your browser settings to notify you when cookies are present, giving you the choice to accept them or not.
Please note that our website may contain links or references to third-party websites. This Policy no longer applies once you leave our website, and Transport Windsor is not responsible for the collection or processing of information by those third parties.
Types of Cookies and Their Use
Necessary
Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
These include, among others, the cookies used by the cookie management tool, which remembers whether you have accepted or declined cookies. This category also allows the website to display the correct fonts.
Preferences
Preference cookies allow a website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in.
Statistics
Statistics cookies help website owners understand how visitors interact with their website by collecting and reporting information anonymously.
This category includes cookies from Google Analytics, which analyze user behavior online, as well as cookies from Meta and LinkedIn.
Marketing
Marketing cookies are used to track visitors across websites. Their purpose is to display ads that are relevant and engaging to the individual user and therefore more valuable for publishers and third-party advertisers.
Retention of Personal Information
Transport Windsor retains the data it collects for varying lengths of time, depending on the nature of the information and its usefulness in providing our services and products. During the retention period, Transport Windsor implements physical and technical measures to ensure the security of data containing personal information.
The primary locations where personal information is stored are the cities where Transport Windsor has offices or facilities, and the cities where Shopify operates servers that host data collected by Transport Windsor.
Personal information may also be stored outside the country in which you reside if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located abroad. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and government or law enforcement authorities in those jurisdictions may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.
Your Rights
You have the right to the portability of your personal information. This means you have the right to:
Request that we provide you with the computerized personal information concerning you in a structured, commonly used, and machine-readable format.
Request that this file be transmitted to another organization that you designate.
The right to portability applies only to computerized personal information provided directly by the individual concerned.
This right therefore does not apply to the following personal information:
Personal information collected or stored in paper format.
Personal information collected from third parties (for example, if you use a third-party platform to obtain job applications for your organization).
Personal information created or inferred.
You also have the right to:
Request the modification of your personal information.
Request the destruction of your personal information.
Other Information
Amendments to This Policy
We may update this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy will not be applied without your explicit consent. We always indicate the date of the most recent changes and provide access to archived versions for your reference. If the changes are significant, we will post a prominent notice on our website (including, for certain services, by email notification).
Compliance Officer
For any questions, comments, or complaints regarding this Policy, you may contact the person responsible for ensuring compliance with this Privacy Policy:
Shawn Boissonneault
Transport Windsor
819-845-7100
89 Principale Street South, Windsor (QC) J1S 2B9
comptabilite@transportswindsor.com
Right to Be Forgotten or Other Requests
To exercise your right to object and withdraw your personal information from our databases, please fill out this form.
If you need a request to be made on your behalf, please fill out this form.
If you need to provide consent for the disclosure of personal information to a third party, please fill out this form.